We hope you will be happy with your purchases. If however you wish to return for a refund that's OK too! If your item is faulty or has been damaged in transit please contact us first though as we may be able to resolve the situation another way, our customer services number is 01405 813742.
Please use the following links to produce your label:
RETURNS IF YOU LIVE IN THE UNITED KINGDOM:
You will be asked your order reference number during this procedure, please use the 6 figure reference number that is under your address on your invoice.
Please include a copy of your original invoice with your parcel. After using the above returns portal to create your label take your parcel to your local Royal Mail Post Office where you should then receive a proof of posting with a tracking number, please keep this for future reference.
** Size restrictions for this service apply, maximum weight of parcel 5kg. The maximum sizes are 610mm x 460mm x 460mm. For tubular and long rectangular packages, the length plus twice the diameter must not exceed 1040mm or be more than 900mm long. Please contact us if your parcel is outside these dimensions.
RETURNS IF YOU LIVE IN EUROPE:
We provide a free returns label for the following countries:
Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
For all other countries please contact us by email on firstname.lastname@example.org.
Please include a copy of your original invoice with your parcel. Print your label and attach to your parcel and take it to your local Post Office where you should then receive a proof of posting, please keep this for future reference.
** Size restrictions for this service apply, maximum weight of parcel 2kg. The minimum/maximum sizes are:
Minimum: 140mm x 90mm
Maximum: Length + Depth + Width no greater than 900mm with no single dimension greater than 600mm.
Please contact us if your parcel is outside these dimensions.
Please note that we do not refund any outgoing postage charges unless the item is proved to be faulty or we are at fault.
RETURNS IF YOU LIVE IN USA/CANADA:
I'm sorry we cannot offer a free returns service for this area however we do have local returns mail box.
*** PLEASE WRITE YOUR NAME AND ORDER REFERENCE NUMBER ON THE OUTSIDE OF THE PARCEL OR THERE MAY BE A DELAY WITH YOUR REFUND ***
Please return your item to:
We’re Partying Now Ltd
8356 NW 68th ST.
MIAMI, FLORIDA 33166
RETURNS IF YOU LIVE IN ANOTHER AREA:
Please send your item to our UK address:
We're Partying Now Ltd
Unit B2, Thorne Enterprise Park
King Edward Road, Thorne
Doncaster, South Yorkshire